+27 (0) 82 372 5800  / +27 (0) 82 639 7398 kscholtz@xsinet.co.za

Short Skills Programmes

Short Skills Programmes

A detailed breakdown of outcomes, benefits, modular detail, assessment process & cost framework will be provided on request.
Options are available for unit standard aligned programmes.

THE FACILITATIVE LEADER

3 Days

MAJOR THEMES

  • Facilitative competencies
  • Pushing pulling behaviour ratio
  • Encouraging participation
  • Facilitating process versus content
  • Feedback & action planning
  • Plan, work & debrief
  • Know your team
  • Managing difficult team members
  • Facilitator toolbox

WHO SHOULD ATTEND?

All employees in a leadership / supervisory capacity where facilitation & feedback is an essential competency for effective interaction & engagement with team members.

Note:  Also suitable for employees who need to communicate upwards to leaders / supervisors.

CUSTOMER RELATIONS MANAGEMENT

4 X 2 Days

MAJOR THEMES

  • Module 1 - Inspiring the Customer
  • Module 2 – Convincing the Customer
  • Module 3 - Engaging the Customer
  • Module 4 – Connecting with the Customer

WHO SHOULD ATTEND?

All employees who need to understand & appreciate the significance of customer service as a value to the sustainability of their organisation.

TEAMBUILDING
BUILDING MEANINGFUL RELATIONSHIPS

2 Days

MAJOR THEMES

  • Personal narrative – Who am I
  • What drives my personal values & beliefs
  • Emotional Awareness
  • Leaving a lasting legacy
  • Understanding each other

WHO SHOULD ATTEND?

All teams where positive team relationships help create teams that are productive, which in turn affects the company's bottom line.

LEADING IN DIVERSITY

3 Days

MAJOR THEMES

  • Distinguish between differences & diversity
  • Different aspects of diversity in terms of primary & secondary dimensions
  • Developing cultural intelligence
  • Human behaviour & diversity
  • Impact & sources of mental models
  • Valuing diversity
  • Culture & the workplace
  • Creating cultural synergy
  • Diverse communication skills

WHO SHOULD ATTEND?

All employees who need to understand, value & create awareness, & harness diversity as a major source of growth & prosperity.

PROMOTING VALUES

2 Days

MAJOR THEMES

  • The value of values – under- standing values
  • What influences my values
  • Living my values
  • Enacting personal & organis- ational values

WHO SHOULD ATTEND?

All employees who need to understand & appreciate the importance & influence of values, both in their personal & professional capacity.

CONDUCTING PERFORMANCE NEEDS ANALYSIS

4 Days

MAJOR THEMES

  • Embarking on a situational needs analysis
  • 16 Step criteria for a situational needs analysis including ROI, implementation & monitoring
  • The way forward

WHO SHOULD ATTEND?

All employees that are responsible for ensuring optimal performance of their direct reports, systems & processes.

PERFORMANCE MANAGEMENT

2 Days

MAJOR THEMES

  • Performance Management for teams
  • Managing individual performance
  • Managing individual development

WHO SHOULD ATTEND?

All managers responsible for the achievement of mission directed goals & targets direct reports & team in general.

COACHING SKILLS

3 Days

MAJOR THEMES

  • Understand coaching as a management tool
  • Understand the benefits of coaching in the organisation
  • Understand the key elements of coaching
  • Understand the skills required of a manager / coach
  • Understand & apply the GROW model of coaching
  • Apply the skills required to be an effective coach

WHO SHOULD ATTEND?

All managers responsible for the development of their direct reports & team in general through the application of on-the-job coaching techniques & principles.

PERSONAL MASTERY

4 Days

MAJOR THEMES

  • The sources of self-limitation
  • The process of creating internal representations, paradigms & habits
  • The power of thought: identify & eliminate toxic thought & belief patterns
  • Removing negative emotional & career limiting constructs
  • Stress Management
  • Setting performance goals
  • Managing work

WHO SHOULD ATTEND?

All employees who want to measure & redefine their professional & personal goals, seeking to increase their personal & interpersonal effectiveness, thereby realising their full potential & ability which benefits the individual, team & company.

Contact us for Personalized Service

Phone : +27 (0) 21 852 4553
Call Kobus : +27 (0) 82 372 5800
Call Elise : +27 (0) 83 628 7398
Fax : +27 (0) 86 5188 082

Email : kscholtz@xsinet.co.za

Address :38 Bizweni Avenue,
Somerset West,
Western Cape, 7130
South Africa